Customer Service

Write to us

We are very focused on good customer service.

Our phone lines are often busy, so we recommend that you get in touch by mail if you have any questions, or if you would like to send us feedback or comments.

We strive to respond to your inquiry within 2-4 days. Response times may be longer during our peak season and during holidays (up to 14 days).

Call us

UK Trade Sales Tel: 01392 474000
ROI Trade Sales Tel: 0044 1392 261990
Other Depts Tel: 01392 474011

Opening hours:

Monday – Friday:

10.00 – 12.00 and 12.30 – 15.00

Transport damage

Remember to inspect your goods immediately. In the event of visible transport damage, note the following on the delivery note: Received subject to shortages and ­damage and description of damage, e.g. broken packaging on delivery or overturned goods etc.

Retain a copy as documentation, send a detailed written description of the damage and pictures, if applicable, to VARDE Ovne immediately after delivery of the goods at e-mail:

VARDE Ovne must be notified of concealed transport damage within four days of delivery of the goods.

PLEASE NOTE! – If the above is NOT observed, the right to compensation will lapse! – PLEASE NOTE!

Complaints / Warranty

If you have been so unlucky that something on your wood-burning stove is broken, please complete our warranty form.

Once we have received your warranty claim, we will process it as quickly as we can and help you to the best of our ability. You are entitled to submit a complaint within two years of the purchase date of your stove.

We think about the environment

We think it is important that our stoves are not an
unnecessary environmental burden. We have therefore
made sure that every single VARDE stove has been
subjected to careful testing by independent testing
agencies for environmental impact. 

All VARDE wood-burning stoves are compliant with
Danish regulations and standards, which are among the
very strictest in the EU. This means that a VARDE wood-burning
stove stands out as a top class environmental product
among the many stoves that are available.

→ More about VARDE and the environment

A part of something bigger – NIBE AB

VARDE Ovne was sold to the Swedish NIBE
Industrier AB group in 2006. The group has business
activities in three areas; climate solutions, elements
and wood-burning stoves.

NIBE is a limited shareholding company with approx. 15,000
employees in Europe, North America, Asia and Australia.

→ Read more